pk445 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how pk445 ("pk445", "we", "us", "our") collects, uses, stores, discloses, and protects personal data about individuals ("you", "your", "User") who access or use the pk445 online gaming platform at pk445.pro, including all associated services, games, betting markets, and customer support functions. This Policy forms part of the overall agreement between you and pk445 and should be read alongside our Terms and Conditions.

By registering an account on pk445, using our services, or continuing to access the platform following an update to this Policy, you acknowledge that you have read this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not use pk445. We are committed to handling your personal data responsibly, securely, and in a manner consistent with your reasonable expectations as a player.

pk445 collects personal data from you in several ways: information you provide directly when registering or using our services, information generated automatically through your use of the platform, and in limited circumstances, information received from third-party service providers. The categories of personal data we may collect include:

pk445 uses the personal data it collects strictly for the purposes described in this Policy. We do not use your data for undisclosed commercial purposes. The primary purposes for which we process your personal data are:

• Account creation, verification, and management: to register and maintain your pk445 account, verify your identity and age, and ensure you meet our eligibility criteria.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, and Rocket; to credit winnings to your account; to provide access to games, sports betting markets, and promotional offers.
• Customer support: to respond to your enquiries, resolve disputes, manage complaints, and provide technical assistance related to your account or game access.
• Platform security and fraud prevention: to detect and investigate suspicious account activity, multi-accounting, bonus abuse, money laundering indicators, and other prohibited conduct described in our Terms and Conditions.
• Responsible gaming: to monitor gaming behaviour patterns that may indicate problem gambling, to apply account restrictions where requested by the player, and to provide self-exclusion or deposit limit tools to players who request them.
• Platform improvement and analytics: to analyse aggregate, anonymised usage patterns in order to improve the platform's performance, user interface, game selection, and payment processing speed for our Bangladesh players.

pk445 processes your personal data on the following legal bases: (a) Contractual necessity — processing required to fulfil the services you have contracted for, including account management, game access, and payment processing. (b) Legitimate interests — processing carried out in pursuit of pk445's legitimate business interests, including fraud detection, security monitoring, and platform improvement, where those interests are not overridden by your rights. (c) Legal obligation — processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests. (d) Consent — where you have provided explicit consent for a specific data processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected].

pk445 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We may share your data with the following categories of third parties, strictly for the purposes described:

• Payment service providers (bKash, Nagad, Rocket): transaction data is shared with our payment partners solely to process deposits and withdrawals. These providers operate under their own privacy policies and handle payment authentication independently.
• Game technology providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Spribe, and similar): game session and activity data may be shared with licensed game providers to enable game functionality, ensure RNG integrity, and resolve game disputes.
• Identity verification and fraud prevention services: where required as part of our KYC and anti-money laundering obligations, identity data may be shared with specialist verification service providers operating under appropriate data protection agreements.
• Law enforcement and regulatory authorities: where we are required by applicable law, court order, or lawful authority request to disclose personal data, we will do so. We will notify you of such a disclosure where we are legally permitted to do so.

All third-party service providers engaged by pk445 are required to process your personal data only for the specific purposes for which it was shared with them, and to maintain appropriate technical and organisational security measures. pk445 does not authorise any third party to use your personal data for their own independent marketing purposes.

pk445 uses cookies and similar tracking technologies (including local storage objects and session identifiers) to operate and improve the platform. Cookies are small text files placed on your device when you access pk445. They allow us to recognise your device between sessions, maintain your login state, remember your in-platform preferences, and analyse aggregate usage patterns to improve platform performance.

The categories of cookies we use include: (a) Strictly necessary cookies — required for the platform to function; these cannot be disabled without breaking core functionality. (b) Functional cookies — used to remember your preferences and settings. (c) Analytics cookies — used to collect anonymised data about how users interact with the platform, helping us identify areas for improvement. We do not use third-party advertising cookies or cross-site tracking cookies that serve targeted advertising.

pk445 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In general terms: account data and identity verification records are retained for the duration of the account plus a minimum period thereafter to comply with legal and regulatory obligations. Transaction and financial records are retained for a minimum period required under applicable financial regulations. Communications and support records are retained for a reasonable period to support dispute resolution and quality assurance purposes.

When personal data is no longer required for any retention purpose, we will take reasonable steps to securely delete or anonymise it. In some cases we may retain anonymised, aggregated data (from which you cannot be identified) for longer periods for statistical analysis and platform improvement purposes.

pk445 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, secure server infrastructure, access controls limiting data access to authorised personnel only, regular security reviews, and session management controls. While we take data security seriously and maintain appropriate safeguards, no online platform can guarantee absolute security against all possible threats. If you become aware of any security concern relating to your pk445 account, please contact us immediately at [email protected].

As a user of pk445, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your registered account details and a clear description of your request. We will respond within a reasonable timeframe:

• Right of access: you may request a copy of the personal data pk445 holds about you, together with information about the purposes for which it is processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: in certain circumstances you may request deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected and no legal obligation requires its retention.
• Right to restriction: you may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object: where processing is based on legitimate interests, you have the right to object to that processing. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

pk445 will not discriminate against you for exercising any of your data rights. Some rights may be subject to conditions or limitations under applicable law, particularly where processing is required to comply with legal obligations. Where we are unable to fulfil a request, we will explain the reason in writing.

pk445 is strictly an adult gaming platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age-verification steps designed to prevent access by minors. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on pk445 or that pk445 holds personal data relating to a minor, please contact us immediately at [email protected].

The pk445 platform may reference or integrate with third-party services, including licensed game providers and payment partners. These third parties operate independently of pk445 and are governed by their own privacy policies. pk445 is not responsible for the data practices of third-party game providers or payment service providers. We encourage you to review the relevant privacy policies of bKash, Nagad, Rocket, and any other third-party service you interact with through pk445. Your interactions with third-party services are subject to their terms and privacy policies, not this Policy.

pk445 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, service offerings, or applicable legal requirements. When material changes are made, we will update the "Last updated" date at the top of this page. Your continued use of pk445 following publication of a revised Policy constitutes your acceptance of the updated terms. We recommend reviewing this Policy periodically. If you have concerns about any changes, please contact [email protected] before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data pk445 holds about you, please contact our support team at:

[email protected]

Available 24/7 in English — Bangladesh Standard Time (UTC+6).